Publicly Available Disclosure – Indokiwi Finance Limited
This document sets out the information that our business is required to make publicly available in accordance with the Financial Markets Conduct Regulations 2014 to help you decide if you want to seek our advice.
Licensing Information
We operate as an Authorised Body under a Financial Advice Provider licence issued by the Financial Markets Authority in the name of NZ Financial Services Group Limited (NZFSG) (FSP286965).
There are no conditions attached to this licence on the advice that may be given.
Our Duties
Indokiwi Finance Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013.
- Meet the standards of competence, knowledge, and skill and the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Providers.
- Give priority to your interests.
- Exercise care, diligence, and skill.
Our Products and Product Providers
We provide advice to our clients about home loan products.
We provide advice about products from certain providers.
For lenders we work with: AIA Go Home Loan, ANZ, ASB, ASAP Finance Limited, Avanti Finance, Basecorp Finance, BIZCAP, BNZ, CFML, Cressida Capital, DBR, Finbase, First Mortgage Trust, General Finance, Heartland Bank, Liberty Financial Limited, Midlands Funds Management, Pallas Capital, PROSPA, SBS Bank, The Co-operative Bank, Unity, Westpac.
Fees and Expenses
Generally, we won’t charge you any fees for the advice that we provide to you. This is possible because, if you act on the advice given, we usually receive commission from the applicable product provider on settlement of a mortgage. There are some exceptions to this general position which are explained below.
We may charge you a one-off fee in the following situations:
- No commission: If you request that we provide services in relation to a product or service and we do not receive a commission. Any such fee would be agreed and authorised by you in writing before we complete the services and would be based on an estimate of the time spent providing the advice. This may arise in the rare event that you request that we provide Services in relation to either a product that is offered by a provider that we do not hold an accreditation with, or a product that is outside our usual arrangements with our product providers.
Should we need to charge you a fee, you will be invoiced and will be given 30 days to make payment.
Commissions and other incentives
If you proceed with a product on the basis of financial advice given by your adviser, the adviser, adviser business, and/or the licensee usually receives commission on settlement of a loan. We may also receive a commission payment or referral fee for business referred to other businesses.
The types of payments that may be received include:
- Upfront commission (calculated as a percentage of the first year's premium or loan at drawdown).
- Renewal or trail commission calculated as a percentage of the premium paid or the loan outstanding.
- Fixed rate roll over fee.
- Referral fees.
- Other incentives or rewards, for example gifts or tickets to events.
Further information will be given by your Financial Adviser. This commission supports business operations and NZFSG services.
Conflicts of Interest
We may attend events hosted by industry associations, product providers, and NZFSG, which may introduce a potential conflict of interest. We manage this by following a disciplined advice process focused on your needs.
- Ensuring advisers understand your needs and recommend accordingly.
- Providing regular training on managing conflicts.
- Sharing a commission schedule during the advice process.
Any additional conflicts of interest will be disclosed in your adviser’s guide.
Complaints
If you have a complaint about our service, contact us at 021 204 3205 or email [email protected] with the heading "Complaint - (Your Name)".
We will acknowledge your complaint within 24 hours, register it, investigate, and respond within 7 working days. If more time is needed, we will notify you.
If unresolved, you may contact our free, independent dispute resolution service:
Financial Services Complaints Limited (FSCL)
Phone: 0800 347 257
Email: [email protected]
